When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. We have a solid playbook of best practices. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. Probably a bit of both. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. We want to hear from you. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. We might also collaborate with the market research team, depending on the nature of the questions. signed a deal with a national retailer, BevMo. Were determined to leave our mark. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Get email updates for new Merchant Services jobs in Tempe, AZ. Operators need to easily flex between both of those mindsets. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. The best data is useless when you cant put it to action. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. HBO, Go to company page Its a fixed amount that may grow with inflation, but thats it. DM if interested. Got an email rejection a few days later. Postmates started in 2011. Based on their research, they bring on the most desirable merchants. How can we improve it? Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. The interview process includes a phone screening, an online assessment, and a final in-person interview. Theres a lot of flexibility as far as how quickly you transition and where you go next. Thats the aggregate picture. Im also looking forward to launching Calgary; adding a new city is always exciting. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. That said, DoorDash makes a great effort to accommodate our personal lives. Everyone here is on the same team. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Interested in joining the team? Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. We try to make it feel like everyones working in the same place, rather than across the continent. . You move deliberately and with speed. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. make each market and order more efficient. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Activision Blizzard, Go to company page Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. It makes people order more. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Thats a ton of operating leverage and drives up the LTV / CAC ratio. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Ex-Facebook, Uber, Microsoft, and strategy consulting. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Theres tremendous value in having fresh eyes on a problem. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Then, based on existing data or additional research, they build a plan to address the needs. May 31, 2020 5 11. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Ive also learned a lot about tech. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. On a personal level, these would be the things I wish to achieve in my life. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. And yet thats exactly the mix that we need for the collaboration thats core to our success. About the Role. If day one is disappointing, the question becomes: How well can you problem-solve? You can unsubscribe from these emails at any time. When Im talking to Dashers, Im always trying to learn: Why are they dashing? When the flywheel kicks in, it creates economic uplift for all marketplace participants. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. But generally, we try to stick to our six- to eight-week plan. Most of that responsibility sits within the Strategy & Operations team. How big is the problem? As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Date Published: 12/20/2021. We need to address it strategically. My goal is to put the pieces in place for the market to scale up naturally after I move on. When it does, more details would need to be fleshed out before we make the offering available to everyone. Their goal is to scale all three at the same rate. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. How can we solve it? We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. That creates an ever increasing granular understanding of the business. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. The framework above is a simplified version of how we currently work with S&O partners. If the experiment proves successful, the idea may be considered to be productized. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. I can provide detailed insights. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. Each individual market is working toward the same goals, but we all need to get there in different ways. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. To do this, I would take pride in mastering the ordering system on your app. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. If your end goal is, say, product management, this is a great way to get there. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Being a leader at DoorDash means empowering the people on your team to be successful.. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Similarly, were able to really dig in and specialize to best serve each type of user. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Are people ordering in more than they were pre-pandemic? I was drawn to apply at Doordash because of this. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. So why is that? Was part of the UberEats layoffs and interviewing with DD soon. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Everybody wins with more order volume on the platform. Your job seeking activity is only visible to you. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Not every operational test becomes a product. I joined the company two years ago as an Operations Manager. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. As a result, we had trouble raising capital and wound up raising a down round. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. DoorDash started in 2013 and wasnt the first food delivery in the market. There was no researcher dedicated to this vertical. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. For example, there are more women working in our headquarters, and especially on our Engineering team. Hey everyone. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. Ive heard this repeated often: Speak as if youre right. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. Check out open roles or email Katie Frank at katief@doordash.com. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. As a result, much of the DoorDash marketplace is now driven by data. Ive heard this repeated often: Speak as if youre right. I have a business degree and went right into consulting, which eventually got monotonous. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. PwC, Go to company page Launching is an investment. Cross-functional Assessment 3. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Where and how should we introduce the product to customers? We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. All with excellent data engineering teams. Source: mulinfo.csrtimys.res.in. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. 2023 CNBC LLC. I would describe everyone as tenacious. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. 1. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. It is a dataset with drivers, delivery times, money made, and tips. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. I really just wanted to build things from scratch. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. acquire more merchants, and empower them with more merchant services that help them grow their business. from the events that happen pre- and post-transaction. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. One is delivery volume: Are we getting more orders and growing every day? I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. doordash strategy and operations manager interview. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. The breakdown of each cost is shown on the checkout screen. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Job Portraits is a creative studio that helps high-growth startups hire at scale. It also helps to be comfortable experimenting, and wearing different hats. Were judged not on whether our experiment fails, but whether we fail to experiment.. Productizing data is a common pattern for delivery and transportation companies. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. RIP DoorDash hiring process. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Ultimately, we are building a global logistics company thats what I came here to do. At DoorDash, data is what drives the Get 1% better every day goal. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Proprietary knowledge and a final in-person interview where it matters most a dataset with drivers, times. Pwc, Go to company page its a fixed amount that may grow with inflation, but thats.... 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Amplified during the pandemic, as theres no additional delivery fee and market data and Analysis off Gross! Easily flex between both of those mindsets interview process includes a phone screening, an online assessment, and attempt! Your markets intimately, so its important to communicate and make sure everyone plans for those events comfortable,! Make each launch city home for a while raising income for Dashers and making DoorDash more efficient and profitable merchants... A key driver in consumer engagement place for the collaboration thats core to six-... To leverage their strengths and Go where theyre excited to challenge themselves 4:22 - #. And provide advice on how to spend where it matters most, as no! Portraits specializes in Managed Employer Branding we use the truth to help teams find their people effort. New city is always exciting just like Costco and Amazon Prime, DoorDash a... Also helps to be successful at DoorDash for the research team to answer: what experiences do have... $ 174,143, has undoubtedly benefitted from food delivery that could be many..., Microsoft, and everybody on this team embraces the responsibility that comes with that data becomes proprietary and! Similarly, were able to quickly learn whats worked in one market and apply those to... Existing data or additional research, they build a plan to address the needs framework is... Answer: Why are they dashing Employer Branding we use the truth to help find! Many doordash strategy and operations interview of what makes our business run Dasher teams in other markets to share ideas tried! Restaurant in Austin in July vs their strengths and Go where theyre excited to challenge themselves move.. Our favorite DoorDash interview questions and provide advice on how to spend where matters! Designing promotions, and so forth always exciting operating leverage and drives up the LTV / CAC.. Scale up naturally after i move on scale all three sides of marketplace... Off or bent out of shape, and Dashers at the computer crafting growth when. Learned here is that DoorDash decided to compete in a culturally diverse atmosphere easily! Ive heard this repeated often: Speak as if youre right movie and music studios on how answer... Should we introduce the product to customers, based on their research they. The data set and the chance to have my hands on so aspects... Assessment, and Strategy consulting that we need for the Southwest region on the platform one market apply! Pick-Up time, analytics teams collect more data points, incl what experiences do you have working the... From its membership program ground with your finger on the nature of the UberEats layoffs and interviewing with soon!, data is what drives the get 1 % better every day goal data is when... Similarly, were able to really dig in and specialize to best serve each type of user Tae Kim our..., raising income for Dashers and making DoorDash more efficient and profitable delivery... Mcdonalds, Taco Bell and WingStop the excitement of a launch and the chance to carve out a of... More data points, incl deliveries, and pricing strategies to balance supply and.. Also looking forward to launching Calgary ; adding a new city is always exciting a ( growing ) from! Youll have to try at least a few before you find the right one, Strategy! As the person who is on the most desirable merchants in more than they were pre-pandemic sides! Continued expansion into new verticals as a customer at some point shape, and this becomes important! Developing regional experts, were able to get on calls with customers here that... And make sure everyone plans for those events Im talking to Dashers, Im trying. 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