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However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. An approved line of credit offered by Love's Travel Stops to approved customers. Set the Validation type, then click Next. Deny most claims with no reasons. It is not intended as legal or financial advice. WexLocationCode.setTransientValue("wex02"); I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Simply add a few details about yourself and the application will be submitted in minutes. It was my banker that advised me to contact them first. Why would you need to show a receipt from your dr that does not even make sense? Related Article: Introduction to Credit Card Processing Rates and Fees. How does this make any sense whatsoever?? It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. As more data is collected and trends identified, he expects losses to decrease even further. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. made a mistake ( or is it FRAUD?) Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Worst company managing my health care funds. The credit info for the selected contract appears below. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Their final email to me was, yes it sucks but sorry. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support I think this would be great for our business! Our convenient service card is accepted at over 95% of fuel stations in the U.S. Merchants most commonly describe unexpected incidental fees and high termination fees. The most common fleet cards are by Wright Express (Wex) and Voyager. Worst company in my 50 years of being in business ! The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. It is a shame, I was a client for about 20 years. Who do I contact? Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Murphy USA participates in several programs that offer you discounts on fuel. If you would like to interview Phillip for your story or podcast, please reach out here. This type of billing is unethical at the very least. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Can you imagine what they are charging retailers to be able to take the card? Just give me my money! They have a long history of giving back, engaging with local. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. They will not help you at all, I had no account number as I had no account. Click here to earn a reward. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Thats not good enough and want explanation of benefits. Furthermore, there are specific store-branded card networks offered by particular brands. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. If you need more information, you can input your business info here and contact us for assistance. WEX Reviews: 1,048 User Ratings - WalletHub GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Click Limits in the top menu, then Update Limits. Check the statement(s) you want to make payments for. No way to set up an auto pay. The card can be used to purchase any type of fuel, including gasoline and diesel. WEX fleet cards are used by more than 11 million vehicles worldwide. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Im now on my 3rd time submitting the form to them. 2023 Host Merchant Services. Audit Your Current Statement To Find Its Hidden Fees. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. CANNOT STRESS THIS ENOUGH!! This is a fraudulent account. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Track fuel expenses automatically. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. We are former TCheck Customer, used it mostly for paying lumper fees. Privacy Policy. Still getting notified of late fees They want my medical records to prove the medical necessity. In the Funded Amount field, enter the amount of the money code. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Pumacard - Fuel Cards Australia Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Exceptions are even color-coded to make them easier to prioritize. Fleet Cards What is a fleet card? You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. More information on those can be found here. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. * Required Field First Name * Last Name * Business Name * State / Province * Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing I called to have the charge removed, they said I had to have the account number to do that. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. 3 reasons we see people flipping to a fuel card: Apply Now But any dental work or Vision appointments are denied. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Military veterans possess invaluable leadership skills and business acumen. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Ask us your questions here. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. HOLD lets you deactivate a card temporarily. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Find out more about WEX WEX FUEL CARDS And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Wex gas card approval NO PG! - YouTube They claim they need a receipt. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video Complete the remaining fields, including Control Number, Driver ID, and Unit Number. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. It is accepted only at ExxonMobil gas stations. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Hey y'all!!! They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Choose Cash Advance from the drop-down menu. ACTIVE makes the card available to use. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Still, businesses must have specific equipment set up for companies to accept them. SEE WHO SPENDS WHAT, WHERE AND WHEN. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Talked to their rep. he would settle account for $100, which we paid SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Accepting P-cards for Payment: More Defined and More Refined You bet. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! They do not give time to make payments. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Other Fees Additional card:$8 per card. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Terms of Service. Worse liar company. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Please please please read reviews and stay away of this company. How do I enter a fleet card in My Wallet? - Upside finance charge has been 150% APR. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Gift & Loyalty Cards, ISO/Agent Program What if additional documentation is required? You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. I will be closing this account as soon as I get my funds. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Hopefully they get banned from my state at least. Get special fuel discounts and save on products and services for your business. This is why their CEO gets 9 million per year ! Enter a note in the Comment field, if desired. Youll need to contact your credit card processing company. It's a cut throat industry. Where does it work? This address will receive confirmation of payment. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. This allows us to see the company through a different lens or perspective than we normally would. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. However, you can get an idea of the interchange rates you can expect to pay. Since thats the lowest rate of the purchasing card categories, thats the goal. WEX Fleet cards are to be used only for fuel purchases or roadside services. Set the Validation type, which determines how the prompt must be entered by the card user. Referral Partner Application We had NEVER HEARD OF THEM. The people behind the payments. In Report Value, enter the drivers name. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Dont use them, spread the word not to use them, I will be posting on every review site. an account in a name who is not associated with our company. Youll want to find a company that will charge you as close to cost as possible. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. WEX Fleet Card Driver Video - YouTube If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Enter a brief description of the new policy, then click Create. A confirmation displays. Attempts to reach a representative for clarity were again unsuccessful. EFS and Fleet One | Contact Customer Service | WEX Inc. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Some cards can be set to require the employee to enter mileage at the time of purchase. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! 1 Hancock Street Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Nicole It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. The Problem is this Wex froze my credit card HSA account they want receipts. They are doing this to many other businesses I found out. Where does it work? Which I give them, but now Im denied? With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. CardPaymentOptions.com, Inc. All Rights Reserved. Please cancel my account. When you take fleet cards, the funding time depends on the type of card and the processor. Data collection offers businesses comprehensive analytics and usage statistics. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. We were then told that the 6.99% was the periodic rate rather than the APR. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Which I upload. They never revealed that to us and what was noted was a 6.99% interest rate. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Women play an important role at WEX. I have asked for a manager many times but no one has EVER called me back. Fleet cards go by a few different names. Still, businesses must have specific equipment set up for companies to accept them. Below is a detail of the most common types of fleet cards. Referral Partnership FAQ Youll need to contact your credit card processor. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. He has also researched and published reviews about nearly every payment services provider and processor. This information is captured at the time of the sale. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Contact Support. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. However, they all have different requirements and costs for acceptance. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. The benefits are straightforward. Corporate Office EFS accounts | Customer support | WEX Inc. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. After getting a charge of over $681 on a $3000 bill we called. Processing statements are intentionally complicated so that they can overcharge you. Get the latest Health Trends & Insights news in your inbox. Even after we paid their extortion money, WEX kept our account locked. Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. I have never gotten a paper receipt ever in the last 10 years. I know its confusing .. eye roll .. WEX has frozen my account. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense.