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I have exactly the same problem and would love to get a solution. Thanks Looking through previous posts I see this has been a regular problem. Rachel Rickard Straus, Financial Mail On Sunday 19h39. 26-08-2021 Martin Gates, from Hampshire, has had an email account with Virgin Media for years. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Something went wrong. While members are not getting emails, they do appear as posts on the Google Groups page. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. to know I'm not alone. We'll need to look into this and we'll get back to you next week. We understand that you are experiencing issues sending emails. It takes a while to get a reply from the Postmaster but they will respond. Below is an article to help guide you through the process. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Log out of your email account then, Using an email program? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I cannot find an obvious way of asking bt about this! 26-08-2021 It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. BT L1 agent wasn't able to resolve and it has been passed to their email support team. After 3 years, then-current everyday prices for all services apply. By posting your comment you agree to the house rules, The comments below have not been moderated, By on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Please check your email settings. on Has anyone experienced this problem. Thanks for the suggestion. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. This amount is subject to change until you make payment. Don't forget online banking, streaming services and social media accounts. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. What do I have to change to make my emails send? 19-12-2022 3 users liked/thanked this post: Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Announcements, Guides & Community Updates. Terms and conditions of the sale . 23-04-2021 6h21. 23-04-2021 Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. You can usually find the option to redirect in the inbox settings of your old email account. I can receive emails. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 6) Make a list of all of the accounts and logins that are linked to your old email address. That helps us fund This Is Money, and keep it free to use. I've rebooted twice and reinstalled Office 365 without success. BT are blocking the complete domain which the sender is sending from. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. It is very annoying, I hope you guys reach me out soon. Our Gmail accounts work on all our devices. 6h00. Accounts that are inactive for six months are deleted automatically. I can't send emails from my btinternet account on my iPhone email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). All postings and use of the content on this site are subject to the. . I can't send or receive messages in Outlook - Microsoft Support on I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 15h27, on Outlook.com not sending emails to btinternet email addresses I consistently receive this warning:whenever I try. It is they that should investigate why other email providers don't have this problem. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Problems with email | BT Help The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on I've got a "failed delivery message". The problem usually resolves its self in a day or two. I expect that they are simply burying their heads in the sand and do not look at all. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Send yourself a test email. I have a group of 14 people set up under Outlook 365. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Its probably not directly relevant to your problem, but who knows with Apple!! 09-07-2019 All other emails to other systems have no issues. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Do other emails they send get to where they need to go? If I go into iCloud web page, then I can send and receive as normal. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This amount is subject to change until you make payment. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. - last edited on on http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Policies vary between broadband providers. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Thanks for the super fast analysis and reply. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 20h31, on Working on the theory that it was another case of BT doing something, I decided to leave it overnight. on Sending or receiving email. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. omissions and conduct of any third parties in connection with or related to your use of the site. 10h59. By coincidence(? 13h52. 19-12-2022 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. BT need to deal with this at a high level, NOT an individual user's account. This morning I clicked on the email icon on my phone and was again asked to login. I feel there is something going between Google and Apple. Gmail and Outlook are two of the most popular. Townman, Gandalf. When this happens. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Apple may provide or recommend responses as a possible solution based on the information Just one other thing that might be relevant. 14h00, on Emails from btinternet.com addresses not received. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. This will work as long as your old email account is still active. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Accounts that are inactive for six months . We receive the following message when we try to send from our Mac. 17h33. Why cant my email address have BT.com in the display name? To start viewing messages, select the forum that you want to visit from the selection below. Copyright 1995-2023 eBay Inc. All Rights Reserved. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies.