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I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. But I've never heard that automatically happens just because a seller doesn't offer returns. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The item was shipped and confirmed as delivered. You can see it on the listing if it qualifies. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. The return is treated as if the item didn't match the listing. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. if (!document.MAX_used) document.MAX_used = ','; If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Slow but it beats the stress and aggravations. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Copyright 1995-2023 eBay Inc. All Rights Reserved. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Should I wait for the seller to contact me? I report him immediately and call CSR. Help for buyers and sellers. Buyers can find estimated delivery information in their Purchase history. am I required to pay for shipping? Create a list of items the rule applies to. That decision is for him to be allowed to return it. You don't accept returns in your policy, and the buyer changed their mind about a purchase. You don't accept returns in your policy and the buyer changed their mind about a purchase. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. ebay seller doesn t accept returns - austinresearch.co.uk Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. But once . This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. Read our most popular questions and answers about handling return requests from your buyers. I am not saying that's what OP was doing, just informational, since they are new to SNADs. Enter a return merchandise authorization number, if you use them. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Both buyers and sellers must meet all applicable return requirements. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. 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Preventing returns is about more than protecting the seller rating and feedback score. document.write ("?zoneid=4"); What's the point of no returns? : r/Ebay - reddit How do people alwats confuse this. This dragged out the process, caused unnecessary stress and confusion. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. You can also find more information in our full article below. Read theSeller protections policyto find out how to qualify to issue partial refunds. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. As you may already know or will find out after watching this . 01:39 PM. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If we're asked to step in and help, we may ask the buyer to return the item to you. The seller claims the item is not compatible with his mobile device. This is something that all eBay seller should know. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). 01:47 PM Enter the amount you wish to offer the buyer. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. If the customer wants to return your item bad enough regardless of the real reason for the return. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. - edited Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. The above applies whether or not a seller accepts returns. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Our video below also shows the steps you can take to offer a partial refund on eBay. The buyer claims the item is not compatible with his mobile phone. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. You accept returns in your policy and the buyer changed their mind about a purchase. You have 8 calendar days to review the return reques t and take action. Start a return. You can also open your Returns dashboard and select View return details from beside the case. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Please use this in a story so everyone knows. This is a good option for low-value items. Yes I understand how a snad works. And frankly, I'm 100% okay with that. For a low value item not worth paying return shipping for some sellers will just refund in full. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. My seller rating on eBay is 100% and I have had an account on eBay since 2009. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. We've outlined yourresponse options below. Accept the return:The buyer will send the item back to you for a full refund. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. A few days later I receive a not as described PayPal claim. document.write (document.charset ? Also a seller you are always going to have bad buyers here and there, its. and both eBay and Paypal would still side with them. The buyer requests a return in their My eBay and you'll be notified by email. If an item is returned used or damaged, it may be appropriate to give a partial refund. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Tip See our Partial refund guidelines for more details. You need to call ebay. How to handle a return request as a seller | eBay If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. In the last two cases the buyer keeps the item and gets refunded. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. eBay Money Back Guarantee programs on international eBay sites. Evidence of successful delivery to the authenticator Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. What happens if an eBay seller doesn't accept a return? - Quora The buyer returned the item used or damaged. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If the buyer is responsible, choose your return address from the dropdown menu. You can choose to add a message to the buyer. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Should I wait for the seller to contact me? If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Give a full refund The buyer will receive a full refund. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. We've outlined your response optionsbelow. In some cases, your response options may differ. Extremely frustrating. Depending on your return policy, this may or may not include the original shipping cost. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The authenticator's address will be provided to the seller in the Order details. Keep in mind that some returns can remain open for up to 35 business days. Select your reason for the return. Coverage, eligibility requirements, and exclusions. Carefully check the returned item before issuing a refund. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Setting up your return policy | eBay Enter the amount you wish to offer the buyer. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Buyer is asking for a refund because he can't figure out how to use it. How eBay Sellers Can Prevent Returns - liveabout.com If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . This is a good option for low-value items. Select the applicable selling categories. Buyer's expect returns. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If we're asked to step in to help, we may ask the buyer to return the item to you. Some have lost thousands. The seller may exclude original shipping costs from the refund. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. No returns sellers can't "refuse" a SNAD. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. You accept returns in your policy, and the buyer changed their mind about a purchase. This is a good option for low-value items. document.write (document.charset ? Proof that the buyer collected the item I'm done with Ebay. How to handle a return request as a seller | eBay The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Returns not accepted is outdated online. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. I feel that I am being totally screwed. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. I.E. Tip Select your carrier and enter the tracking number. Tip How to issue a partial refund after the item is returned. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Press question mark to learn the rest of the keyboard shortcuts. if (!document.MAX_used) document.MAX_used = ','; Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. When listing an item, it's important to includeyour return address. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Im on the phone with eBay seeing what if any options I have. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. They say, Buyer beware but what about the sellers? There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. You are the seller. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. But, yes, you get refunded and get to keep the item as well. What is defined as damaged, faulty or how it is described can be completely different things to different people. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If an item is being returned, the seller is responsible for return shipping. See Partial refund guidelines.