Yes, if you don't log in you will see a selection of national events. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Can I request a refund if I accidentally selected the Refundable tickets option? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Safe, Fast and Verified iPad, tablet PC, laptop) to gain entry to an event? General Terms and Conditions I've sent an invitation but some or all of my friends did not receive their emails. These tickets will be cancelled and reissued in the name of the new ticket owner. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Requesting a password reset during the on-sale will use your time limit. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If your location is not recognised, National content will be displayed. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Can I request a refund if I change my mind about attending the event? Please try again, or try reducing the number of tickets you have selected. No, refundable tickets can only be selected during the original purchase. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". When you book online you cannot choose the location of your seat. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. %PDF-1.5 You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). chevron_left. Can I forward my Mobile Ticket to a friend? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Ticketek Gift Vouchers look just like a regular Ticketek ticket. If there is no connectivity at the venue, can Passbook tickets still be accessed? The email may have been filtered by a spam filter. What if I need accessible seating? If you would like your event to be one of these, we would love to hear from you. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. How can I find AFL Membership on a match day? What are the terms of concession tickets? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. I ordered a lanyard with my ticket purchase, when will this arrive? The mobile number provided will be sent your mobile ticket/s 8. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Your barcode to access tickets is generated upon your renewal. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. There are no guarantees. Change My Location Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. The example above is for an adult barcode. 2 0 obj My Ticketek Ticket Delivery. Enter the required information in the fields provided. Am I able to 'top up' my Ticketek Voucher with more credit? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. If you're not signed in already, you'll be asked to sign in (or register) now. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Please note that there will be large wait times on the phone when dining tickets go on sale. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Staff are amazing under the circumstances," a third said. How do I redeem my Ticketek Gift Voucher? In most cases, tickets must be returned to the place where they were purchased. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? When can I request a refund if I have purchased Refundable tickets? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? 3- 12 - Junior Ticket. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Check you can log in and have your passwords ready. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Change My Location You can find information on how to access your Mobile Membership through the AFL Live App here. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Yes, all events that Ticketek ticket for can be found on the mobile site. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. These tickets are released when not required by the promoter and generally given to us to sell to the public. I've been invited to purchase held seats by my friend, how many seats can I purchase? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Do I need to be logged in to see 'My Events' and if so how do I know? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. How do I add my mobile tickets to the Ticket Wallet? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Can I request a partial refund on my purchase if I have selected Refundable tickets? How do I subscribe to receive My Ticketek emails and/or SMS? The email account that the message has been sent to is closed. There are three delivery options: Note that for general admission events, tickets can not be replaced. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. ) Will the event be reserved seating or general admission. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Your barcode will be on the first page that opens (the homepage). You might find the following websites helpful if you want more information about ticket scalping: This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. How do I unsubscribe from My Ticketek emails? xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Venue/City Box Office - collect tickets when you arrive in New Zealand. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. The MCG does apply an additional transaction fee. Sell tickets directly from your Ticketek Account. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. No, there will not be a priority system in place for AFL Members dining in 2023. Are Refundable tickets offered on Gift Voucher sales? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. What qualifies as a concession ticket? Do I need to add to Passbook to gain entry into the venue? Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Gift Vouchers can be purchased for specific events when available. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. The app also uses your location to alert you of events currently being held at specific venues. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. How do I gain entry to the venue using Passbook? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Don't worry! You will need to provide some form of ID so that staff can access your Ticketek account details. How do I access Accessible seating tickets? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Log into your My Ticketek account and make sure all the details are correct. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. This refers to the various levels of ticket types on offer; e.g. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Some events have more than one price type. All rights reserved. Ticketek Online Terms of Use and Privacy Policy. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Tickets will be available to purchase, once onsale, through Ticketek. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Can I delete the details of my saved credit or debit card? Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Is there anything special I need to do when I get to the venue to scan my mobile? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction.