Wiki User . People need to know someone is out there to help! You probably wont get through to a senior executive directly, but their assistant will often transfer you to an escalated customer service process that is more likely to get results. Its been eight months. We use cookies to ensure that we give you the best experience on our website. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. If you are writing a letter to register a complaint, remember to use professional and courteous language, be specific when describing the problem, and state how you hope Comcast can remedy the situation. For press inquiries only, please call the 24/7 PR hotline at 212-413-6142 or e-mail MSNBCTVinfo@nbcuni.com. Describe how you got to where you are now. Where is Rembrandt in The Night Watch painting? distance learning to work-from-home. David N. Watson, President & Chief Executive Officer, Comcast Cable. We asked Andrew Kelley, CEO of CallRed and passionate advocate for better customer service, what he's seen from CallRed users that's been most effective. When I dealt with Verizon Wireless and Comcast, I made a point to follow-through and hang on to contact information in both cases, and both times things worked out in my favor. Who is the head of Comcast customer service? At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). You can follow the CallRed team at @CallRedApp on Twitter. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Theres usually no wait time, and the agents are specially trained to be helpful and expedite your issue. File a complaint with the Federal Communications Commission, which regulates communications service providers. The address for the corporate headquarters of Comcast Cable is One Comcast Center, Philadelphia, PA 19103-2838. Andrew Kelley is the CEO and Founder of CallRed. For a lot of dissatisfied Comcast customers, the next step is to start a legal process. Emails found on company website comcast_privacy@comcast.com 100% Support 0 0 Emails found on 3rd party websites misha_mcclure@comcast.com 99% 0 0 He and his wife, Aileen, live in Philadelphia. Their goal is for you to go away happy enough that you won't leave or cancel your services. #5 View more. Get Support Find an Xfinity Location Check the status and hours of locations near you. $33,976,749 View details. We've mentioned that it's important to be clear, concise, stick to the facts (and avoid your life story), and go right for what you want. The email address 1701 JFK Blvd One Comcast Center Philadelphia, PA 19103 https://www.xfinity.com/ Phone Contacts Main: (215) 286-1700 Toll Free: (800) 266-2278 Email Contacts https://www.xfinity.com/support/contact-us Wait until the dust has settled, and then see if you're happy and the problem is resolved. It's not enough at that level to just complainwhen you get a hold of the people who can really help you, you need to bring your A game to make sure you walk away happy, and they can put your issue to bed. No, Comcast is not a bad company, they are doing what is the charter for any corporation, make a profit. I ran into that problem with a bank a few years back: I called to complain about fees on my account, and got the "there's no manager here/I'm the manager but I'm actually the guy next to the person you last talked to" line (I worked in tech support. The stakes are higher, they need more information to help you, and they have more power to actually get things done. Going off the handle because you feel stuck won't get you to the right people, and it won't get you the results you really want. Comcast Fights Back Against Washington States Potential $3.6B Deceptive Service Plan Lawsuit, Comcast Still Not Quite Sure If Its $70 Gigabit Offer In Chicago Actually Exists, Comcast Must Pay $33M To Settle Charges It Listed 75,000 Unlisted Phone Numbers, Why Your Cable Company Doesnt Always Know If Your New Address Gets Service, Analyst: How Much Does Comcast Lose If You Cut The Cord? Finally, you might try using executive email addresses, or the Executive Email Carpet Bomb, as our friends at The Consumerist put it. We've offered tips on how to get great customer service before, and even some helpful shortcuts to remember when dealing with a bureaucratic service department. Likely, the larger pool of hatred can be credited to its wider availability. As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your email account using the Xfinity Connect web portal in the 90 days prior to disconnecting your Xfinity service(s). An All-American in squash, Brian competed six times in the Maccabiah Games in Israel. If you can't tell, working with executive customer support is a bit of a different beast than talking to a standard tier-one rep. $27,356,996 View details. Any such correspondence relating to accounting, internal accounting controls or auditing matters is handled in accordance with procedures established by the Audit Committee. Its most effective to make the reader relate to your issue, and include the words please and thank you. Contact the Comcast Board by E-mail audit_committee_chair@comcast.com The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence. I was having problems with the company for months. Even if you don't and you do eventually need to escalate, you'll be able to do it quickly and use the ineptitude of those bottom tiers to help you get what you need from the higher ones. Location: 1500 Market Street, Philadelphia, 19102-2148, Pennsylvania. He paid Vantage $18,536. And what to do if they wont listen. Store Locator Why wont Comcast remove my early termination fee? I went this route with my issue with Verizon Wireless after exhausting both their regular support and Twitter support channels, and got a call back within an hour after my email, from two different executive CS reps eager to resolve my issue. administrator. Today, Comcast Corporation has approximately 186,000 employees worldwide and $121 billion in annual revenue. Phone: Comcast's official customer service number is 800-945-2288, but I called a different number, 800-266-2278. par | Juin 16, 2022 | gain on extinguishment of debt income statement example | accident on route 72 manahawkin, nj today | Juin 16, 2022 | gain on extinguishment of debt income statement example | accident on route 72 manahawkin, nj today At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). On another note, please be sure to include specific details on the issues you're facing. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. You probably know you can escalate to a manager, or even higher, to "executive" support. Tom Karinshak how do i contact comcast executives. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home So if you love or hate Comcast and want to make sure the man at the top knows it, here's his contact info: Brian Roberts, CEO. So you have a problem with Comcast maybe they are overbilling you, a salesperson misled you, or they wont provide a rebate they promised. Shop sales in every category.Uh-oh, overstock: Wayfair put their surplus on sale for up to 50% off. Get help going virtual. How do I contact the CEO of Comcast? But whats this $452 bill? Whos Right? Comcast Corporate Office. There's usually no wait time, and the agents are specially trained to be helpful and expedite your issue. Our team is here to help. Brian has worked at Comcast since graduating from The Wharton School of the University of Pennsylvania. You can try to reach out to the company . You'll get more if you do like Dragnet and stick to just the facts. Want VIP treatment? Complete the form and select SUBMIT NOTE. If you continue to use this site we will assume that you are happy with it. Navigate to the FCC website; then scroll down the page and click on Filing Complaints under Consumer Center on the left side of the page. Comcast Cable, LLC operates its home cable service under the name Xfinity. The email address is comcastcares_support@comcast.com. On the Ticket Details page, select Request Update or Escalation. Michael J. Cavanagh. Search Our help is free. The representative kept sending emails and text messages that I couldn't open so I couldn't review the plan, but he overrode the approval process anyways. Check your browser settings or contact your network I contacted Xfinity employee via online chat to see if there was a package that would lower my bill and the representative swore that he found a package that included all the things my current. The more time you waste recounting how terribly the lower-tiers performed, making threats, or drawing comparisons to the competition, the less time you have to cut through the fog and get to what you actually want. Previously, Dave served as Chief Operating Officer where he drove the operating strategy and execution . Want more consumer news? Brian L. Roberts (Nov 2002)Comcast / CEO. Comcast calls its customers more shocking names. But at that level, there's an art to getting what you want. It's even more important when you're dealing with executive-level support. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. How do I talk to a Comcast boss? This information is based off of a successful EECB an reader launched. Check your browser settings or contact your network We publish the names and emails of customer service managers. Compliments/Recognize an EmployeeTechnical or Account supportShare Your Experience Tell us what you like, what you love, and ways we can improve: Enter Your Customer Information Preferred Contact Email Address Phone Number on Account Account Number (optional) Salutation MrMsMrs First Name Last Name Street Address Apartment City State Zip Code He was recognized byBarronsas one of the Worlds Best CEOs, named a Businessperson of the Year byFortunemagazine and named one of Americas top CEOs byInstitutional Investormagazine for the 17th time. EDGAR performs automated collection, validation, indexing, acceptance, and forwarding of submissions by companies and others who are required by law to file forms with the SEC. At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). Comcast Corporation, established in 1963, is a global media and technology giant that includes Comcast Cable and NBCUniversal among its largest operations. Programming carried on the system . In both cases, calling, tweeting, and direct messaging service reps got considerate people, but never results. Who is Jason crabb mother and where is she? It's not right what Big Business can get away with if we let them. Pay Rank By Title In Telecom industry. Sometimes the only thing you can do is get names, write down the times you called, hang up, and take a deep breath. Brian is a member of the Business Roundtable and served on President Obamas Council on Jobs and Competitiveness. Check out our directory. Your story will help them get the word out about where the front lines went wrong, and hopefully how they can improve. Brian is the recipient of the Humanitarian Award from the Simon Wiesenthal Center and the Pennsylvania Societys Gold Medal for Distinguished Achievement Award. He graciously offered his expertise for this article, and we thank him.